Agent Ambo · Upskill
IT interview questions, and how to answer them
IT interviews in India usually test fundamentals first and your hands-on troubleshooting second. Expect a mix of basics (networking, OS, databases) and "what would you do" support scenarios.
AmboIT interview questions
A user says the internet is not working. How do you troubleshoot it?
What they’re testing: A structured approach, not guesswork.
How to answer: Go layer by layer: physical connection, IP address (ipconfig), gateway ping, DNS (nslookup), then the application. Say what each check rules out.
What is the difference between DNS and DHCP?
What they’re testing: Core networking fundamentals.
How to answer: DHCP hands a device its IP address and settings; DNS turns names like google.com into IP addresses. Give one example of each failing.
How do you prioritise five urgent tickets at once?
What they’re testing: Judgement under pressure and SLA awareness.
How to answer: Rank by business impact and SLA, communicate timelines to each requester, fix the outage affecting most users first.
Explain the difference between RAID 1 and RAID 5.
What they’re testing: Storage and backup basics.
How to answer: RAID 1 mirrors two disks for redundancy; RAID 5 stripes data with parity across three or more disks, balancing space and fault tolerance. RAID is not a backup.
Write a SQL query to find duplicate email IDs in a users table.
What they’re testing: Practical SQL.
How to answer: SELECT email, COUNT() FROM users GROUP BY email HAVING COUNT() > 1. Mention how you would then clean them safely.
How the interview usually runs
- Round 1Aptitude or online technical test
- Round 2Technical interview on fundamentals and tools
- Round 3Scenario or troubleshooting round
- Round 4HR and salary discussion
Must-know topics
The follow-up they’ll use to test you
“And how would you stop that issue from happening again?”
Interviewers push past the fix to prevention: monitoring, documentation, a knowledge-base article or automation.
IT interview preparation course
Ambo builds your IT course from your resume and the role you want: every must-know topic above, Interview Q&A at the end of each lesson and a deep dive on your own projects. Pick a crash course (10 days), interview perspective (14) or depth learning (20).
How Upskill worksIT certification
TickBig Certified IT. Three camera-proctored rounds: an objective test, hands-on tasks for the role and a voice interview with Ambo. Pass all three to earn a seal recruiters can verify, valid for 12 months.
Your projects will be grilled
Pick one incident you owned end to end and tell it as problem, diagnosis, fix and prevention, with the time or tickets it saved.
IT resume guideHow Ambo trains you for your IT interview
- 1Ambo reads your resumeYour skills, projects, years and the role you want next.
- 2Then where you’re interviewingAnd how interviewers there question people like you.
- 3It maps every topic they could askMust-know first, your own projects included, built into short daily lessons.
- 4You practise, then get certifiedInterview Q&A after every lesson, then three proctored rounds ending in a voice interview with Ambo.
Questions, answered.
Are IT support interviews hard for freshers?
They focus on fundamentals and attitude. Freshers who can explain networking basics clearly and walk through a troubleshooting approach calmly do well.
Which certifications help in an IT interview?
CCNA, CompTIA A+ or an AWS/Azure fundamentals certificate help, but interviewers still test whether you can apply the basics to a real problem.
How is this different from a list of interview questions?
A list is the same for everyone. Ambo builds your course from your resume, your target role and where you're interviewing, then writes every lesson from the interviewer's point of view: what they'll ask, a strong answer, and the follow-up they'll use to test you.
What is the certification test?
Three camera-proctored rounds that unlock one after another: an objective round, a hands-on round (coding or practical tasks for your role) and a voice interview with Ambo, who asks live follow-ups on your answers. Pass all three within 14 days to become TickBig Certified for 12 months.
Walk into your IT interview ready.
Ambo builds your course from your resume and trains you the way they’ll question you.